Pay Bills

How do I sign up my bill payment payee?

To get started, please identify the person or organization whom you would like to pay.

1. From your navigation links, click Add new payee.

   Result: The Add a Payee page appears.

2. Enter the name of the payee you want to add, provide the other related entries, and click Add payee.

   Note: You may also click the "View our payee list" link to select the payee you want to add from a listing of payees.

   Result: If we need additional information about your payee, a second Add a Payee page appears. Go to step 3. If we don't need additional information about your payee, go to step 4.

3. Review and provide the necessary information as it appears on your bill and click Add Payee.

   Result: If the payee offers e-bills, an Add a Payee - Set up e-bill page appears. Go to step 4. If the payee does not offer e-bills, a confirmation page appears.

4. Select "Yes, I want to set up an e-bill now," provide the other related payee entries, and click "Continue." For some payees, several e-bill setup pages may appear.

   Result: A confirmation page appears that details your payee information.

Once the payee has been added, you can make a payment, add payment options, or setup e-bills (qualified merchants only).

*Important Note* For your safety, People's United Online Banking is set up to automatically log you out of your People's United Online session if left idle for 10 minutes or more. So please have your merchant information ready prior to attempting to add or change a merchant.

 

I just added an account. How come I can't pay bills with it?
Any new accounts to your profile will have to be enabled for bill payment use. You can do that by clicking on the 'Customer Service' tab then clicking on 'Customize Your Accounts.' Activate the account by checking the box under the column that says 'Use for Bill Payment.'

 

Important things to know:
 

• Transfers and bill payments made after the close of business Monday through Saturday or any time on a Sunday, will be reflected in your account history and balance the NEXT business day.
• If you make your payments via People's United Online within the agreed upon time frames and receive a confirmation number, People's United will guarantee that payment. If a merchant claims not to have received payment from People's United, simply send us a secure email or call People's United Call Center and we will resolve the situation for you, including any late fees or penalties.
• Payments cannot exceed $99,999.99 in a single transaction.
• Some electronically paid merchants may have lesser limitations.

 

Deleting or changing a pending bill payment
To edit or cancel a pending payment, select the "My Bills and Scheduled Payments" link in the left navigation bar under the Make Payments tab. Choose the Edit or Cancel hyperlink next to a pending payment under the Payment Outbox. You can sort the list of pending payments by selecting the hyperlinked column headings.

You will then be presented with the following options.

• Skip or Edit this Payment (Skip / Edit just this payment, but keep the series running)
• Delete or Edit the Recurring Series (Delete / Edit the entire series and this payment)

 

Important - Please read the bullet points below:

• People's United Bank pays your bills one of two ways. If a merchant is set up to receive payments electronically, we send credit to them "computer to computer" and your account with the merchant can be credited very quickly. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days.
• However, many merchants (including some very large national ones) are not set up to receive payments electronically. In those cases People's United cuts a physical check for the amount of your payment, and sends it via 1st class mail to the address you gave us when you asked us to set up the merchant. Your payment is credited to your account only after it physically travels to the merchant and is processed by their internal processes. While you should contact your merchant for how much time to allow, we would recommend as a guide a minimum of 5-6 business days.
• Any bills you have authorized for payment today or for future dating will appear in Payment Outbox section of the My Bills and Scheduled Payments screen. . Payments you make today or Future Dated payments scheduled for today will only appear until the end of the bank's processing day, after which point they can no longer be cancelled or changed.

 

 

Can I set up reoccurring bill payments?
Yes. To get started, please identify the payee for which you would like to set a payment option.

1. From your navigation links, click My payees.

   Result: The View My Payees page appears.

2. Within the Payment Options column, click the "Set up automatic" link for the corresponding payee.

   Result: The Set Payment Options page appears.

3. From the Funding account listbox, select the funding account select an account. All future payments to this payee will be made from this account.
4. Enter an optional memo, which will appear on check payments only.
5. Select a payment option and provide entries that appear tied to this option.
6. Click Save changes.

   Result: A confirmation page appears that lists the payment options for this payee.

You can visit the Payee Details page to pay or see all options currently set for this payee.

 

What if my payment isn't credited by the merchant?
Because of the different ways merchants receive payments (see above), you should make sure that enough time has elapsed to be sure that the payment isn't already being processed by the merchant. If you know they have had enough time to process the payment (we would suggest a minimum of 7-10 business days), you can call or email People's United with the date your payment was made using our bill payment service, and we will immediately start researching as to the cause of the delay. We will resolve all bill payment problems within 10 business days of your report to us. In the majority of cases, the merchant has received People's United payment and has simply not credited your account as of the time of your initial inquiry or last statement.

 

How do I check previous payments that I've made?
Click on "View Bill Payment Reports." Then select the "Payment Details link on any payment to view the details. You may also sort your payment history by payee or payment status and you may even create your own customized reports based on the criteria you select. You can view up to one year's worth of bill payment history.

 

Transfering Funds between Accounts

The Make a Transfer page is used to move funds between your eligible accounts.

You can access the Make a Transfer page by clicking Make a Transfer on the Transfer Funds menu

1. Click the Transfer Funds tab.

   Result: The Transfer Funds menu is displayed.

2. Click the Make a Transfer menu item.

   Result: The Make a Transfer page is displayed.

3. Select the Transfer From account from which you want to transfer funds.
4. Select the Transfer To account to which you want funds transferred.
5. Enter the Transfer On date on which you want to transfer funds.

   Note: If you want to transfer funds more than once, click Set Up Recurring Transfers.

6. Enter the amount that you want to transfer.
7. Click Continue.

   Result: The Make a Transfer Preview page is displayed.

8. Review the transfer details. If correct, click Submit Transfer.

   Note: If you need to change the transfer details, click Edit.

   Result: The transfer is submitted and the Make a Transfer Confirmation page is displayed.

9. Note the Confirmation ID for your records.

If the transfer date is today, the transfer is processed immediately and it is listed on the Account Activity page the next business day.

If the transfer is scheduled to occur on a future date and changes are needed, click View Scheduled Transfers.